I was introduced to New York Skin Solutions by my neighbour who had just signed up with them. Free trial, ok, why not? I went to the Lot 10 branch back then, and I thought the service was OK so I signed up with them, though they were very very pushy. Only after a few treatments, they announced that they'd close that branch. So I opted to be transferred to the Mid Valley branch.
That's when my nightmare started.
The first time I was there, they put me in a room, I think 3 different beauticians came in and out during the treatment. It was very strange for me, which I later got used to. They did the treatments hurriedly, fine, and then put a mask on me.....and let me waited there for what.....40 mins?! I had to call out for someone, but she only said "ok I'll get your beautician" who only came in 15 mins later. almost 1 hour for a mask?! And she even dared tell me "Oh I was waiting for your treatment details to reach us..." My membership was transferred more than 1 month prior to my visit and they still didn't have my details? Yea right.
All subsequent facials were so. My beautician was never there, and at least 2-3 different people treating me at each session. And 1 beautician treating more than 1 customer at the same time. And so they often hurry through the steps, or skipping some steps, and are gone for a loooooooooooooooong time after they put the mask on your face. Sometimes they even left me under the facial steamer for half an hour!
After each session, my beautician will then always be there, pushing me to sign for more expensive packages, and never let me off. But I never signed of course.
Towards the end of my treatment with them, they even dared to cheat me! She didn't even give me the serum which I had paid for in my package and said I never signed up for such package! Twist like that also can!
All this while I was patient with them. Why? Because there's no use making a fuss there, they only cover each other. So-called manager is also fake!
NEVER again, New York Skin Solutions! The staff are so pushy, unprofessional, and unethical. And their treatments aren't effective anyway.
I'm glad it's over, and I've found a much better place!
No comments:
Post a Comment